Refund policy

Return & Refund Policy (Nexova.info)

Return Policy

At Nexova, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, you may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The product must be unused and in its original packaging.
  • The item should include all accessories, manuals, and tags (if applicable).
  • Proof of purchase and clear photos of the issue may be required.

Non-Returnable Items

  • Personal care and hygiene products (if opened or used)
  • Customized or personalized products
  • Gift cards and digital products
  • Products damaged due to misuse

Refund Policy

Once your returned item is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds will be processed to the original payment method within 5–10 business days.
  • For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or UPI after verification.

Damaged or Incorrect Items

If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with:

  • Order Number
  • Photos or videos of the product
  • Photos of the package

We will arrange a replacement or refund after verification.

Order Cancellation

Orders can be cancelled before they are shipped. Once shipped, cancellation may not be possible.

Contact Us

For return or refund requests, contact us at: